Please read the following policies and procedures for botox and filler treatments before your appointment

Neuromodulator and Tissue Fillers

At this time we only use Galderma products at Skin Secrets. We refer to botox on our website because botox has become a household name. However, the neuromodulator we use is Dysport. While relatively new to Canada, Dysport has been used cosmetically in other parts of the world for decades. The onset is reportedly faster than traditional botox and the duration of effect longer. We use the Restylane line of tissue fillers.


Treatments and consultations are by appointment only. To ensure the highest standard of care and optimal preparation we do not accommodate walk-ins. Appointments should be made through our online booking service but can also be made via email or phone.

Intake Forms

In order to provide you with the best care possible and for you to clearly understand the treatments and risks involved, we require that all intake forms are completed online and before your appointment. If these forms are not completed we may have to cancel or reschedule your appointment and a cancellation fee may apply.


Skin Secrets is based out of our primary residence. This location was chosen for several reasons including the ability to accommodate your busy schedule and provide you with complete discretion. When you arrive please park in front of the house and follow the Skin Secrets signs to the clinic. You will receive the address at the time of booking.

Late Arrivals

We always try to accommodate our clients, however, out of respect for our other clients and our doctors time, we may need to cancel or reschedule any late arrivals and a cancellation fee may apply.

Missed Appointments

Appointment confirmations and reminders are emailed to all our clients. Out of respect for our other clients and our doctors time, please cancel your appoinments no later than 24 hours in advance.


In order to provide you with the safest treatment possible, we will ask you about your medical history. This information is strictly confidential and only stored in your electronic medical record. We will not discuss this information with anyone other than you unless we receive written authorization for information release.

Age Restriction

Any client under the age of 18 years must be accompanied by a guardian at all consultations and treatments. The guardian will also be required to complete a consent form.

Smoking and Pets

In order to respect the health of our clients and staff, smoking and pets are not permitted anywhere on the property, with the exception of certified guidance dogs.

Payment Policy

Skin Secrets reserves the right to modify pricing at its sole discretion. We accept VISA, MasterCard, cash or e-transfer. All payments issued are final and non-refundable.

Tax Exemption

Please note that tax exemption does not apply as all consultations, treatments and products are cosmetic.


The services and products provided at Skin Secrets are generally not covered by MSP or private insurance. Exceptions may exist and should be discussed with Dr. Neitzel prior to treatment.