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Careers
In Fort Langley, CANADA

Guest Experience Coordinator

POSITION:

Guest Experience Coordinator

DEPARTMENT:

Administrative

REPORTS TO:

Clinic Director / Clinic Manager

OBJECTIVES:

Skin Secrets is a well established and growing Medical Aesthetics Clinic in the Valley. We deliver comprehensive Aesthetic treatments in a discreet and professional environment. Our commitment to our clients includes exceptional experiences, custom treatment plans and delivering remarkable results. It is a family owned business that believes in surrounding ourselves with great people.

We are seeking a team player who shares our patient focus. The Guest Experience Coordinator creates a positive first impression for the clinic, and begins building a successful relationship with the client. Building those relationships and delivering on results has lead to our 5 star reputation.

This position is comprised of two parts: creating exceptional experiences for clients, and generating revenue through retail sales. Other responsibilities include administrative support, answering client’s calls and coordinating activities with top management.

Core Attributes

  • Exceptional customer service skills, always considers the clients needs.
  • Is motivated to build relationships. Thrives in a busy environment, and comfortable balancing multiple tasks.
  • Organizational skills like no other.
  • Effective time management is critical.
  • Interested in the Medical Aesthetics Industry!
  • We are a close-knit group and looking for a team player. Communication strengths must include listening skills, adaptability and confidence. Leverages colleagues to ensure clients have a comprehensive treatment plan in all areas.

Required Training & Work Experience

  • Experience with appointment booking and billing systems.
  • Knowledge of products and services or prior training in medical aesthetics. Ex. Injectables, lasers, skincare.
  • Business studies are an asset.
  • A high school diploma is required; a diploma of college studies is an asset.

Main Tasks and Responsibilities

  • Welcoming and engaging with our clients so they have a great experience at the clinic.
  • Master at customer relations, in person and on the phone.
  • Managing all incoming calls and returning voicemails promptly.
  • Ensuring clients have completed all intake forms, consent forms and ensure they are prepared for their appointment.
  • Support marketing initiatives, by having conversations with clients.
  • Efficiently managing computer billing and payments.
  • Rebooking patients after their appointments. Follow up with clients who are due for a visit to the clinic.
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Contact us today to experience the transformative effects of our advanced treatments. Enjoy the Skin Secrets elevated approach to timeless skin.
9084 Glover Rd Unit 100 Fort Langley, BC, V1M 0E6

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Skin Secrets Cosmetic Clinic offers non-surgical, innovative products and treatments that deliver consistently flawless results. Our mission is to reveal the natural beauty and healthy skin through rejuvenating treatments centered on discretion and advanced medical expertise.

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Business Hours

MON

9:00 AM - 5:00 PM

TUE

9:00 AM - 8:00 PM

WED

9:00 AM - 8:00 PM

THU

9:00 AM - 8:00 PM

FRI

9:00 AM - 5:00 PM

SAT

10:00 AM - 3:00 PM*

SUN

CLOSED

HOLIDAYS

CLOSED

*(Closed on long weekends)

Contact Us

9084 Glover Rd Unit 100 Fort Langley, BC, V1M 0E6
clinic@skinsecrets.ca
778-878-SKIN (7546)
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778-878-SKIN (7546)
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